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Get in touch at (469) BRANDME

Refund Policy

Return Process:

  • Get in Touch: Call us at 469-272-6363 or email for assistance.
  • Time Frame: You have 7 days from receipt to report issues like damaged items or request a return.

Return Fees:

  • Faultless Returns: If the error isn't on your end, we'll waive all fees.
  • Customer Error: If the return is due to buyer's remorse or a similar reason, there's a $15 fee per label.

Custom Orders:

  • All custom orders are considered final sales and are not eligible for returns.

Used Products:

  • Any used product is considered a final sale and cannot be returned.

Return Shipping:

  • Responsibility: It's up to you to pack, ship, and ensure the return package using a traceable method.
  • Address: Send returns to Fulfillment Center Returns, 11327 East 20th Street, Tulsa, Oklahoma 74128.
  • Condition: Items should be in new condition and in original packaging.


  • Shipping Charges: Refunded only if the product was mis-shipped or defective.
  • Return Authorization: Write the Return Authorization Number on the box.
  • Inspection: All returns are inspected to ensure they're 100% complete.
  • Free Items: Any free items included with a purchase must also be returned.
  • Case Returns: If you return less than a case quantity, the refund price will be adjusted.
  • Carrier Claims: It's your responsibility to make claims with the carrier for any delivery issues or damage to the returned shipment.
  • Clearance Items: No returns can be made on clearance items; they're final sales.
  • Credit Issuance: Refunds are issued to the same credit card used for the purchase.
  • Refund Timing: We'll issue a refund within 7 business days of receiving and processing your return.

Reporting Issues:

  • Shipment Discrepancies: Report any shortages, discrepancies, or damaged shipments within 7 business days after receipt.
  • Defective Merchandise: You have 7 days to report any defective merchandise or parts.

Types of Return Requests:

  • Restocking Fees: Applied for buyer remorse, incomplete returns, or refused delivery.
  • No Restocking Fees: For items materially different from the order or damaged items.
  • Undeliverable Orders: No restocking fee, but a $18 charge per box if the buyer provided the wrong address or refused delivery.

Checking Order Status:

  • If you return products, you can check your order status by contacting Customer Service at from 8:30 AM – 6:00 PM CDT Mon-Fri.
  • Remember to have your order number handy when you call. You'll receive a response by email within 48 hours after submitting your request.