FAQ - Frequently Asked Questions
- How long does shipping take? United States: 1 to 5 days. International: 6 to 11 days.
How much does shipping cost? Shipping is a $15 flat rate within the USA or free on orders $400 and up. International shipping is $45.
- How long until my item is ready to ship? Please view our turnarounds times listed below.
- Do you ship internationally? We ship worldwide. International Shipping is a $45 flat rate.
- Where will my product be printed at? Our headquarters is located in Klamath Falls, Oregon. Your product will be shipping from one of our Tulsa, Oklahoma or Klamath Falls, Oregon warehouses.
Can you create my packaging design and logo? Our team of designers, can help you create any vision for your brand! From sleek and simple styles to cartoon character designs, our team can create the perfect packaging layout for you and your business.
- How much are the packaging and logo design services? Design Services are 100% free with every custom product purchase. You can view our pricing for design services only.
- What if a design is made that I do not like? Our free design services come with a revision. If you do not like what we've created. We will restart from scratch.
- How long will it take to create my packaging and logo design? Once a designer has reached out via phone or e-mail, designs usually take about 12 to 48 hours to create. *Designs can be subject to longer turnaround times based on complexity.
- Can I create my own artwork? Yes. Our team can provide a template for you to create own custom artwork.
- I have a logo, but is it blurry, can I use it? Our team will provide vector services to make any logo or design crisp and clear before printing.
- How do I get started? You can place your order directly via our website. Once an order has been placed a designer will be in touch within 24 hours. If you have a custom size order, you can request a quote.
- How do I order a size or quantity not listed on the website? Please contact us via live chat in the bottom corner of our website, via e-mail: firstname.lastname@example.org, or call/text: (469) 272-6363 for a custom quote.
Where can I send my artwork? You can upload you design via the upload artwork page or a designer will be in contact within 24 hours, after placing your order. In addition, you can send any artwork to our e-mail: email@example.com. NOTE: Please include order # in the subject line.
- How long will it take for my products to be delivered? After the design process is complete, your order will go into production. Please view our production times listed below. These times do not include shipping times.
- Printed bags: 16 to 21 business days.
- Printed boxes: 16 to 21 business days.
- Printed labels: 1 to 7 business days.
- Labeled products - bags, jars, tubes: 3 to 9 business days.
- Printed cartridges & syringes: 16 to 21 business days.
- Printed cones: 16 to 21 business days.
- Where can I reach out at? E-mail: firstname.lastname@example.org. Call/text: (469) 272-6363 or (469) BRANDME. Live chat via brandmydispo.com.
- I still have questions, what should I do? Contact us now!